If You Are Concerned About The Way Your Matter is Being Handled
Client Compliments & Complaints
We encourage you to provide feedback about your experience of our service.
Your comments will allow us to improve our service.
Tell us what we are doing well, or
Suggest ways that we can improve the service, or
Complain about the service you have received.
How Can You Complain?
Tell us if you feel you are not receiving the service you hoped for. We want to know if you are concerned about the way your matter is being handled. We can try to put it right and will look into it promptly and thoroughly.
If you are not happy with the service:
Mention it first to the person looking after your matter if you are concerned about the way your matter is being handled.
If you are still concerned after that (or feel you are unable to discuss the problem with the person looking after your matter) please contact Stacey Jackson, the client care officer at our Centre who will investigate it and contact you to talk about the problem. This will be at no cost to you.
If you are not satisfied with the response, you can contact Tracey Willow, the CEO of the Far West Community Legal Centre Inc. who will investigate and contact you to talk about the problem.
If you are still not satisfied, then you can contact the Legal Services Commissioner of New South Wales.